Floorwatch

One call button notifies a store when you want an associate to come help you.Floorwatch is designed to help shoppers grab the attention of a store associate; so they come to your side and help.
Why can't finding help in a store be as simple as pressing a button? On your next store visit, don't search for help. Call for it, using the Floorwatch app.
Currently available in nearly 4000 store locations across metro Boston, New York City, Philadelphia, Washington DC, Charlotte, and Raleigh-Durham. More stores and cities every week! Soon available nationwide.
Store greeters often ask if they can help when you FIRST walk in. But why is it so hard to get attention WHEN YOU MOST need help at the store? How often have you HUNTED FOR HELP in a home & garden center; a department store; a sporting goods store; an electronics store; a pet supply store; a crafts store; an auto parts store; and more?
Now there's an answer:
FLARE FOR HELPFloorwatch places a geofence around retail locations in our database. Our patent-pending technology allows customers to request help from active team members while visiting retail locations. If there is at least one team member logged in at the store, a Flare for Help button will be offered to customers who enter the store's geofence.
Flares are unique chat windows that notify active team members of a help request; allow a team member to acknowledge requests with one click; and then prompts that team member to track down the customer face-to-face before the session expires.
CALL FOR HELPIf there are no active team members logged in at the store during normal store hours, a Call for Help button will be offered to customers when they enter the store's geofence. The Call for Help button will dial the store's phone number on file, and connect visitors with a team member at the store who can summon help.
DID YOU GET THE HELP YOU NEEDED?And at the end of each Flare for Help session or Call for Help session, the customer can rate their experience during that visit, and provide valuable feedback. This information is captured in that merchant's reports, and made available to the merchant when they subscribe.MERCHANT SERVICESParticipating merchants who subscribe to our services can manage their own retail locations; location hours; team members; and reports. For more information on our merchant services and how to subscribe, visit our web site at http://floorwatch.com/services
TEAM MEMBERSTeam members can be invited by the merchant administrator to create a unique account using the team member's employer-issued email address. This account is assigned to one or more locations by the merchant administrator; allowing the team member to log in and receive a Flare for Help requests while present at these locations during normal business hours. Team members can only be invited to register by each subscribing merchant.
OTHER FEATURES include:* List of locations, sorted by proximity to your mobile device* Filtered search of locations, sorted by proximity* Display distance and geofence range* Location details, such as store address and hours* Open map (for driving directions)* Open web site (in browser)* Share location details (via text message)* Suggest edits (to recommend changes)
More than a thousand store locations are now available in the Boston area.
More cities to be rolled out after the initial pilot period.
More app and merchant features to come in subsequent releases.
See also:
Floorwatch™ End User License Agreement (EULA)http://floorwatch.com/license
Floorwatch Terms of Servicehttp://floorwatch.com/tos